FREE UK DELIVERY
SAFE & SECURE SHOPPING
12 MONTH WARRANTY

FAQs

What's the difference between a balance bike and a pedal bike?

  • A balance bike is usually introduced to a child before moving onto a pedal bike. It encourages the child to gain confidence and practise coordination, balance and steering, likely  reducing the need for stabilisers when moving onto a pedal bike.  Balance bike has no pedals, chainsets or gears, the child simply moves using their feet, allowing them to move at their own pace in their own time.

What age are balance bikes suitable from?

  • Typically balance bikes are aimed at children between the ages of 2-4 years old, however some children continue to ride them comfortably until they are 6 or 7 years old.

I'm interested in selling a Buster product in my shop, are there any opportunities for this?

  • We are always happy to speak with potential retailers about stocking our product range, please get in touch for more information on sales@busterbikes.co.uk

Does my bike come fully assembled?

  • We're keen to make things as easy as possible for you when you come to assemble your product. We know first hand that your child is going to want to jump straight on and start to ride their new bike. Most of our bikes come fully assembled, with the handlebars loosened off and turned in so that the product fits neatly, and securely into its packaging. Any necessary assembly tools are provided with your product, so no need to try and find that allen key that you haven't seen for 10 years!

I have a problem with my purchase, what do I do?

  • We hope that you are very happy with your product, but should an issue arise then please contact us with details of your problem, any photos where possible and we'll respond with information on how to proceed.

How quick is delivery?

  • We aim to have our products delivered in 2-3 working days (with the exception of pre-orders, which will be shipped once the item comes into stock), if your product is taking longer than expected to arrive please contact sales@busterbikes.co.uk

How much is delivery?

  • We offer FREE UK MAINLAND delivery on orders over £50.

Do you ship worldwide?

  • We can ship worldwide however delivery fees may apply, please contact us for more information on sales@busterbikes.co.uk

Where can I find further delivery information?

Where can I find further returns and exchange information?

Do you stock spare parts for your bikes should I have any issues?

  • We provide a standard 12 months manufacturing warranty on all registered purchases, please ensure you have filled out the product warranty online to access this. Wear and tear is not covered in the manufacturers warranty, however we do stock a range of spare parts and consumables should you need to purchase them.

How do I validate my warranty?

  • Please visit https://www.penninesports.com/warranty to fill out the online warranty form. This will validate your 12 month manufacturer's warranty on your product which begins on the date of delivery of your item.

When does my 12 month warranty start?

  • Your 12 month warranty starts from the date of receipt of your product, providing you have filled out our warranty card either online or via post.

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